Refund Policy
Return Policy
At Mood Hood, we take pride in delivering meticulously crafted, customized products tailored to our clients' unique preferences. Each item is skillfully made to order, ensuring the utmost attention to detail and quality. We strive to exceed your expectations with our exceptional craftsmanship and personalized service.
Return Policy Overview:
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Custom-Made Items: All our products are individually crafted to meet the specific requirements and preferences of each client. As a result, we do not accept returns for custom-made items unless they are damaged or defective upon arrival.
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Quality Assurance: We are committed to delivering products of the highest quality. In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work diligently to address the issue and provide an appropriate solution.
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Cancellation Policy: Due to the personalized nature of our products, cancellations can only be accommodated within 24 hours of placing your order. After this period, cancellations are not possible as production processes are initiated promptly to fulfill your unique specifications.
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How to Initiate a Return: If you believe your item is damaged or defective, please contact our customer service team at e-mail mood.hood.contact@gmail.com within the specified time frame. Our team will guide you through the return process and provide instructions on returning the item.
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Refund or Replacement: Upon receipt of the returned item, we will inspect it to verify the damage or defect. If confirmed, we will offer you the choice of a refund or a replacement, as per your preference.